The Day Our RMM Was Compromised — and Our Backup Vendor Failed | Servosity

It Will Happen. Make Your MSP
Ransomware Resilient

Follow these 12 lessons to set yourself up for resilience — so when a cyberattack happens, you're ready, not scrambling.

💡 No spam. Just practical steps to secure your backups.

When the Attack Comes, Will You Be Ready — or Scrambling?

Eric Woodard's MSP was hit hard. Their RMM was compromised and their backup vendor failed. He was stranded, scrambling, and unprepared.

Now, he's sharing the 12 lessons he wishes he'd known before it happened — so you can set yourself up for resilience instead of wondering what to do when it's too late.

Apply these lessons now. When the inevitable happens, you'll be ready — not stranded.

What's Inside the 12 Lessons

This isn't theory. These are 12 critical lessons built from real chaos — what Eric wishes he'd known before his incident hit.

  • Why you need to build your incident response team NOW — before the crisis hits and you're scrambling
  • How company culture becomes your greatest asset or weakest link when everything falls apart
  • Why testing at scale is the only way to know if your backups will actually work — never assume

Learn from his experience. Be ready when it's your turn.

🟧 Get the 12 Lessons

Eric Woodard's Story

When Eric Woodard's company faced an RMM compromise and backup vendor failure, he chose transparency over silence — sharing his story so other MSPs could prepare better than he could.

Servosity's MSP Mindset podcast sat down with Eric to hear the full story — the chaos, the lessons, and what he'd do differently.

🎥 Watch the full interview here →
(Just make sure you get the lessons first!)

MSP Mindset Podcast

Get the 12 Lessons: What Eric Learned From RMM Compromise and Backup Vendor Failure